Vacation Rentals & COVID-19
The Outer Banks is open for all visitors as of Saturday, May 16, 2020. Please note that community pools may not be open in your resort neighborhood during Phase 2; refer to the Hospitality App as to specific information shown for your vacation rental.
Please read the FAQs below to be sure you are prepared with the latest information about traveling and preparing for your vacation. Click these links to view current information and the latest updates regarding this area:
We will be updating this page with new information as it becomes available.
FREQUENTLY ASKED QUESTIONS
What is happening on the Outer Banks due to the COVID-19 pandemic?
- Allows restaurants to open for on-premises dining with limits on occupancy, specific requirements for disinfection of common spaces and 6 feet between each group of customers sitting at each table
- Allows personal care, grooming, massage and tattoo businesses to open with specific requirements for disinfection of equipment, face coverings for the service providers, 6 feet of distance between customers and at 50% reduced occupancy
- Allows indoor and outdoor pools to open with 50% reduced occupancy, following specific public health requirements
- Allows people to gather for social purposes, so long as they do not exceed the mass gathering limit of 10 people indoors and 25 people outdoors
- Allows sporting and entertainment events to occur in large venues for broadcast to the public, so long as the events occur in large venues and spectators are limited to the mass gathering limit of 10 people indoors and 25 people outdoors
- Click here for a PDF document “Staying Ahead of the Curve”
Face coverings are mandatory in public when social distancing cannot be maintained, such as in grocery stores.
As soon as Phase 3 begins, the above information will be updated.
How will the Phase 2 restrictions affect my vacation?
For incoming rental guests, please refer to the Hospitality app to view specific information for the resort or neighborhood where your rental property is located. Hospitality by Glad To Have You is a free app for iOS and Android devices; the leaseholder can sign-in with his/her email and the vacation arrival date, then “invite” other guests to download and view information.
- If your vacation property has a private pool and/or hot tub, those amenities will be available for your use.
- Restaurants will still be offering take-out/delivery and allowing limited table service. Please contact your favorite restaurant find out what type of services they are offering to their patrons. Making advance reservations is strongly suggested.
- Retail businesses may open but must enforce social distancing and limit shoppers inside stores. Grocery stores have always been open but must also limit shoppers.
- Beach trolley service is available, offered to guests in The Currituck Club and Corolla Light, at reduced capacity.
- Community pools (usually open by Memorial Day weekend) may be open to allow 50% occupancy for swimmers.
- Public playgrounds remain closed however playgrounds located within resort communities may be open.
- Bars, nightclubs, movie theaters, museums, bowling alleys, amusement parks, arcades and skating rinks remain closed.
- Facilities that operate within an indoor space remain closed: spas, exercise facilities, gyms, fitness studios, martial arts facilities, dance studios, trampoline and rock-climbing facilities, roller skating rinks, ice staking rinks and basketball courts.
- Resort communities that have basketball, volleyball and tennis courts for their rental guests may be open.
Are the beaches open?
The beaches were always open and never closed. The two bridges, that connect the Outer Banks to the mainland, were closed to all non-residents at the beginning of the NC Governor’s Stay At Home Executive Order. With the May 16th opening date, visitors will have access to the beaches as long as guidelines for social distancing and groups no larger than 25 persons are followed. Also, if guests plan to park on the 4-Wheel-Drive beach, they must purchase a Beach Parking Permit.
Will the stores be stocked?
We highly recommend bringing the following items because there have been shortages and/or out-of-stocks in the local stores: Wal-mart, Food Lion, Harris Teeter, Publix, etc.:
- Paper goods: bath tissue, paper towels
- Sanitizing/cleaning products: sanitary wipes (such as Clorox Wipes™), gloves, disinfectant spray (such as Lysol™), Clorox™ Clean-up
- Fresh foods: such as meat and poultry.
Will the rental home be safe for my family?
We know cleanliness is important to everyone. We would like to share some steps that will be done to ensure the cleanliness of your vacation home:
- We are providing our cleaning staff with Personal Protective Equipment (PPE).
- Housekeepers are trained on how to disinfect and sanitize during weekly turn cleans.
- Our housekeeping inspectors will be in the field to help ensure that the extra steps are being followed.
- All homes have had a spring deep clean with extra efforts made in sanitizing.
Please prepare to bring your own sanitizing products, such as Clorox™ Wipes, as the local stores may not have these items in stock. Also, remember to discard these products in the trash. Please do NOT flush these products down toilets as they will clog pipes.
What can I expect when my family arrives at our rental property?
If you’re a return guest or a first-time vacationer on the OBX, the home’s appearance may look a little different as we have revised our preparations for this summer season. Also be sure to review our Vacation Packing List.
- The bed sheets and towel sets are laundered by a commercial laundering company
- These fresh sheets will be used to make the beds with a pillow inside a pillowcase (note: top bunk beds, sleeper sofas and daybeds are not prepared).
- If you require more bedding, such as extra pillows and blankets, we strongly urge you to bring these personal items with you.
- Blankets, comforters or bed coverlets may be stored in the bedroom closets however our cleaners will only place items on the bed that can be laundered by you, if needed, during your stay.
Will I get a refund if I cannot travel to the Outer Banks?
After the travel ban is lifted in this area and your vacation week is after that date, your vacation rental will be ready for your stay.
If your family has an existing reservation and decides not to travel due to fear or hesitancy to travel, please refer to Item 10 Cancellation Policy in your Vacation Rental Lease Agreement. We would need notice of your cancellation in writing by email, if that is your decision. Paramount Destinations will try to re-rent the week at the original rental rate. If the week re-books at the original rental or lowered rental rate, then you would receive a refund based on the final rental rate minus the $338.25 cancellation fee. If the property does not re-rent, then the payment(s) made by you will be forfeited. If you have questions, please contact our office which is open 7-days a week (866) 753-3045.
Will travel insurance cover my trip costs if I decide not to travel?
If guests already purchased travel insurance, please contact the appropriate company. Paramount Destinations cannot answer questions about coverage related to the coronavirus situation and related factors.
If guests wish to purchase travel insurance at this time, it will still cover other reasons unrelated to the current pandemic that your family may find beneficial. You may contact RedSky to discuss the policy at the phone number above or if you want to know the cost, please call Paramount Destinations to get a quote based on your trip total.